Europæiske ERV is looking for a Business Analyst

The Role

You will be a vital resource in projects across Operations, actively contributing to the organization’s transition as it aligns with new structures, products, and markets. This role offers an exciting opportunity to play a central part in shaping the future of Operations through analysis, production, and implementation of initiatives that drive operational excellence. Your day-to-day tasks will involve tasks like:

• Develop and execute strategic plans aligned with the company's goals.
• Assist in monitoring the performance of the Claims and Policy Administration Departments by establishing key performance indicators (KPIs) and generating regular reports.
• Work closely with both departments to establish and maintain quality assurance standards.
• Together with your team, support the design of future solutions and processes by assisting with analysis, identifying needs, and contributing to development efforts as required. This includes helping to define business requirements and assess new software solutions on behalf of Operations.

• Provide expertise in process optimization techniques, facilitate workshops or training sessions, and support the implementation of new workflows or technologies.
• Develop, communicate, and follow up on strategic insights by analysing claims trends, policy performance metrics, customer feedback, and market insights, ensuring Operations has the data needed for informed decision-making

The Profile

We think you thrive on building connections, optimizing processes, and bridging gaps effortlessly. You're natural at rolling up your sleeves and tackling tasks head-on with confidence. Ideally, you possess a mix of the following qualities:

• Experience:
  • Experience in business process improvement, data analysis, and project delivery.
  • Hands-on experience in roles like project management, data analysis, or business operations is highly valued
  • Familiarity with the insurance or financial services industry is a plus, though not required.
  • Proficiency in tools such as Excel, Power BI, or other data visualization and process modelling software.
  • Knowledge of methodologies such as Lean, Six Sigma, and/or Kaizen is a benefit; relevant certifications are a bonus.

• Experience in business process improvement, data analysis, and project delivery.
• Hands-on experience in roles like project management, data analysis, or business operations is highly valued.

• Skills:
  • Strong analytical and problem-solving skills, with the ability to connect details to broader strategic goals
  • Excellent communication and interpersonal skills to effectively collaborate across teams and levels.
  • A proactive, adaptable mindset suited to a dynamic and evolving organizational environment.
  • Excellent problem-solving and decision-making abilities.
  • Flexibility and Adaptation to Change
  • Fluent in English, both orally and in writing.

Further information

For more information, please contact:

• Carsten Andersen, HR Business Partner at +45 2041 8275.

How to apply

Please upload your motivation letter, resume, and relevant diplomas as soon as possible and no later than February 2. We review applications continuously, so please don't hesitate to apply before the deadline.

About Europæiske ERV

Europæiske ERV is the largest and oldest travel insurance company in Denmark. As part of ERGO International, we have over 100 years of experience in providing security and safety for travellers. Most Danish leisure and corporate travellers take out their travel insurance with Europæiske ERV, a trust achieved by ensuring personalized and rapid assistance from experts, no matter where you are.

Europæiske ERV’s Core Business:

We specialize in travel insurance for private customers in the leisure market (BtC, BtBtC) and the corporate market, including health insurance for employees stationed abroad. Our direct business focuses on Sweden and Denmark, with additional activities in Norway and Finland through insurance professionals and distribution partners.