IT Systems Support Officer

The International Council for the Exploration of the Sea (ICES) is an intergovernmental organization which aims to advance the scientific understanding of marine ecosystems and provide information and advice on the sustainable use of the seas.  

We are currently in search of a highly organized and self-motivated IT Systems Support Officer to join our Secretariat offices located in Copenhagen, Denmark.

As the first point of contact for IT support, you will play a crucial role in maintaining smooth operations for our staff as well as in-house visitors from the ICES network. Working alongside your IT Department colleagues, you will provide first-line, technical IT support to users at all levels. Typical activities include the remote installation of software, investigation and triage of technical issues. Alongside this, you will also be responsible for security and user account management. As the first point of contact for all incoming IT issues and requests, you will demonstrate a professional and helpful approach, with excellent communication skills and effective customer service expertise.

We offer a job in the heart of Copenhagen where you’ll join a close-knit team of 3 other IT team members and have lots of opportunity for sparring and skill development. Our Secretariat office is made up of approximately 75 staff who represent 28 nationalities, and our meeting facilities are regularly full of visiting experts from our 20-member counties and beyond.  

We seek a service-minded colleague to:

• Perform daily checks for the on-site servers, networks, and computer systems
• Provide first line support to users of the IT service at ICES
• Perform daily health checks on storage, anti-virus, backup and network
• Perform daily checks on conference rooms PC’s 
• Monitoring helpdesk tasks (via Topdesk) and by email/in-person
• Implement and oversee security measures to protect data, software, and hardware
• User setup and offboarding using defined processes
• Document technical procedures and user manuals

Qualifications and experience

To be a success in this role, you should have:

• A Bachelor's degree in Computing Science, Information Technology, or a related field
• Relevant certifications (preferred but not required), such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate
• At least two years of experience in IT systems administration and helpdesk support, or related area
• Fluency in English (both written and spoken)
• Familiarity with scripting languages, such as PowerShell or Bash
• Experience in Microsoft Windows Operating Systems, Microsoft Office Solution, system installation and configuration by using Azure Intune or app deployment services.
• Experience supporting users in Microsoft Office 365 applications and Microsoft SharePoint online, Microsoft Azure services
• Experience in on-premises support with virtualization (Hyper-V) networks, switches and physical servers (HPE Synergy). Experience in ICT inventory management process and systems is desirable
• Excellent communication and customer service skills, with the ability to prioritize tasks, work independently, and foster a positive, collaborative environment

Terms of appointment

The appointment will be full-time (38 hours per week), starting in January 2025 or as soon as possible, for a two-year contract period with the possibility of extension.

ICES Secretariat staff enjoy privileges and immunities pursuant to the Host Agreement between the Government of Denmark and ICES. The salaries of ICES staff are exempt from Danish income tax and are based on, but not identical to, the United Nations common salary system.  This role is classified as C5 and is eligible for an annual step increase.  A tax-free pension scheme is available, to which both the employee and ICES contribute (7.9% and 15.8% of salary, respectively).

ICES Staff Rules set out the conditions and principles of employment and the responsibilities of the Secretariat staff.

Applications

If you are ready to take your career to the next level while making a difference in marine sustainability, we would love to hear from you!  Please submit your application (CV and cover letter) via Talent Attract no later than Sunday 3 November 2024. 

Questions about this vacancy may be directed to HR Officer Rachel West Knudsen.

ICES encourage a positive workplace culture by striving for inclusivity and diversity appointment of its staff. This includes family-friendly policies, flexible working arrangements, and standards of conduct. We especially encourage members of traditionally underrepresented communities to apply.

For more information about us, please visit our home page: www.ices.dk